Privacy policy

This privacy notice explains how Piano Restorations uses information submitted through this website and its private workshop admin area.

Contact the workshop with questions about how your information is used or retained.

Business contact

Piano Restorations (UK) Limited, company number 08962214. Registered office: Three Bridge Mill, Twyford Road, Twyford, Buckingham, Buckinghamshire, MK18 4DY. Email paul@pianorestorations.co.uk for privacy enquiries.

When you make an enquiry

The form stores your name, email, phone number, chosen instrument and message in the private workshop database hosted by Hostinger. The password-protected admin inbox is used to review requests and record follow-up notes and status. When email acknowledgements are enabled, your name, email address, enquiry reference and chosen piano are processed through Hostinger Email to acknowledge your request. New enquiry and appointment-request alerts containing the details you submit are also sent through Hostinger Email to the workshop owner and its authorised website administrator. The administrator receives these alerts in Gmail, so Google also processes a copy of the notification. These alerts help the workshop respond to your request. An acknowledgement does not confirm an appointment. When Telegram alerts are enabled, a copy of your enquiry details is sent through Telegram to the workshop’s authorised recipients so they can respond. Telegram processes the alert under its own privacy policy. A shortened message may be included; the full enquiry remains in the private workshop inbox. No automatic SMS service is connected.

Cookies and analytics

No first-party advertising or analytics service is installed on this website. The admin area uses an essential, HTTP-only session cookie when you sign in. No analytics provider is active, and personal details are not sent to analytics.

External links and films

The footer includes an embedded Google Map of our workshop. When the map loads, your browser connects to Google, which may process your IP address, browser information and interactions with the map under its own privacy policy. WhatsApp and YouTube links open services operated by those providers. Videos do not load or play automatically on this website.

Read Google’s privacy policy for information about its services.

Read Telegram’s privacy policy for information about its service.

Questions and deletion

Contact paul@pianorestorations.co.uk to discuss your information or request deletion. The workshop can explain its current retention arrangements and respond to requests about your information.